• Check-In time is as of 4pm and Check-Out Time is 11 a.m.

• Cancellation or Alteration in bookings is entertained. But prior information is required at least a week before your Check-In date. Kindly also refer our Reservation/Cancellation or Amendment Policy.

• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is resulted from a mistake or error.

• Personal details requested on booking are for our ‘sole’ use and are not passed on to any 3rd party except where we make enquires for and on your behalf at another establishment.

• We strongly recommend that all guests obtain suitable Travel Insurance to provide suitable cover in the event of cancellation.

• Refunds are not provided in the event of early check-outs.

• We require a minimum stay of 2 days in order to make a reservation.

• During school breaks Check-ins and outs are only possible on Fridays and Mondays  Therefore during these breaks a minmum of 3 nights is required.

• Changes to guest names should be notified to de Kolonel proprietors at the earliest opportunity and may constitute a new reservation or, if we lack appropriate facilities for any new reservation, may be declined and our Cancellation Policy will apply.

• Cancellations made 15 days or more days before check in date will be free.

• Cancellations made more than 7 days in advance but less than 15 days will incur a cancellation charge of 1 nights tariff.

• No shows and cancellations made 0 to 7 days in advance will incur 100% charge of the booking.

• In case of a full refund on cancellation, there will be a deduction of approximately 5% as payment processing charges.
   

Note : Above are the cancellation rules but we will put our best possible efforts to waive/minimize the cancellation charges.